We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) Respecting your privacy:
• R & J Builders Hardware Supplies Ltd are committed to compliance with privacy laws, which apply to its businesses and which set out standards for the management of personal information. This policy outlines our personal information management practices. Specifically: • The kinds of personal information we collect and hold; • How we collect and hold it; • The purposes for which we collect, hold, use and disclose it; • Your right to access and seek correction of it; • How you may complain about privacy matters; and • Our sharing of your personal information overseas. There are some matters to which this policy does not apply. These are referred to below (see clause 10 below). By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
(2) What kinds of personal information do we collect and hold?
• The personal information we collect, and hold is what is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds: • Your personal details such as your name, addresses, telephone numbers • Your stated or likely preferences, for example whether you may be interested in products or promotions.
(3) How do we collect and hold personal information?
(4) Why do we collect, hold, use and disclose personal information?
When we collect, hold and use your personal information, we do so primarily to sell and promote goods and services to you and to improve on the range of our offerings. For example: • To manage our relationship with you. • To develop new ways to meet our customers’ needs and to grow our business. • To develop and carry out marketing activities • To study how our customers’ use products and services from us enabling us to promote goods and services to you in a way which may be of most interest to you. • To assist in investigating your complaints and enquiries. We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this. We may anonymise and aggregate your personal information. We may do this for use and disclosure of the anonymous data to determine preferences and shopping patterns. Our Reasons For Doing This: • Fulfilling Contracts • Our Legitimate Interests • Our Legal Duty Our Legitimate Interests: • Keeping our records up to date, working out which of our products and services may interest you and telling you about them. • Seeking your consent when we need it to contact you • Being efficient about how we fulfil our contractual and legal duties • Developing products and services and what we charge for them • Complying with the regulations that apply to us
(5) How can you enquire about, access and correct your personal information?
Access to personal information: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law).
If you wish to access your personal information or have an enquiry about privacy, please contact us firstname.lastname@example.org
Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.
Correction of personal information: If you need to correct your personal information, please contact us at one of the above contact points.
(6) How can you complain about our management of personal information?
If you wish to complain about a breach of the privacy rules that bind us, you may contact us at one of the above contact points. We may ask you to put your complaint in writing and to provide details about it. We may discuss your complaint with our personnel and our service providers and others as appropriate. We will investigate the matter and attempt to resolve it in a timely way. We will inform you in writing about the outcome of the investigation. If we do not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, we will inform you that your complaint may be referred to the Information Commissioner’s Office for further investigation and will provide you with the Commissioner’s contact details.
(7) Our sharing of your personal information overseas
It is our policy to require all of our overseas sharing of personal information to be done in a way which requires observance of strict privacy and security standards, both during transit and at the overseas destination. We may allow your personal information to be shared with those who are in countries other than your own location. We do this: Where we have made a business decision to store our data with a trusted service provider who is in the business of providing data storage and processing services. Examples are those who store and process our email and mobile application data. These services commonly involve diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency. Where these services are used by us, it is not practical for us to notify you of which country your personal information may be located in.
(8) Security and Data Retention:
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
(10) Other privacy terms and limits of this policy
This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our businesses.
(11) More information
More information about privacy law and privacy principles is available from the Information Privacy Commissioner’s Office. The Information Commissioner’s Office may be contacted at https://ico.org.uk/ or by calling 0303 123 1113 Last update of this policy: May 2018